2023 Q & A – Answers to Home Health Agency Questions with Michael Greenlee
On this episode, Hannah Vale asks questions sent from agencies just like YOU! And Michael Greenlee gives answers you can use!
Topics include: What are the most common challenges that kill revenue? How do we staff appropriately? What are some strategies around compensation?
What is the best way to track productivity?
How to position an agency to sell?
This episode also includes instructions on calculating and managing Days Sales Outstanding. You can access that resource HERE: https://healthrevpartners.com/days-sales-outstanding-calculator/
Home Health Revealed is brought to you by Velocity, the most advanced coding and billing software on the market for transparency, analytics, and clinical intelligence.
Clinician Safety | Empowering Field Clinicians
In light of recent events, we felt a need to talk about clinicians safety and the need to agency administration to hold open, powerful conversations.
In this episode, Anna Powers sits down to share some of her very real (and sometimes funny) experiences in the field and the seriousness of being prepared to take necessary steps to protect clinicians.
Home Health Revealed is brought to you by HealthRev Partners. Grow your agency and expand your mission with a high power revenue cycle management partner. Powered by Velocity, the most advanced coding and billing software in the market for transparency, analytics and clinical intelligence.
Advocating for Rate Change | Lisa Von Lehmden and Ohio Council for Home Care and Hospice
In this very heartfelt and genuine episode, Michael Greenlee and Hannah Vale talk with Lisa Von Lehmden about her personal story of buying and selling an agency while navigating industry changes.
Lisa Von Lehmden has been working within Home and Community Based Services since 2004. She started her career as a Community Education Liaison and has watched the industry transform itself by way of acuity levels, technical innovations, and most recently a shift towards the demand of homecare agencies to negotiate payment models that allow them to sustain and continue providing care to the most frail, sick and disabled. After purchasing her agency in 2014 while pregnant with her son Bradley, Lisa discovered firsthand the operational barriers agencies face on a daily basis. As the chair of the Ohio Council for Home Health Care and Hospice, Lisa spends a large amount of her time advocating for rate change, better care delivery models, and therefore greater access for Ohio based patients and the agencies that serve them.
As a leading industry voice, the Ohio Council for Home Health Care and Hospice is advancing industry standards by providing home and community-based organizations with the advocacy, education, and regulatory support they need to help ensure that individuals receive the highest level of dignity, care, and respect.
This podcast is brought to you by HealthRev Partners. Grow your agency and expand your mission with a high power revenue cycle management partner. Powered by Velocity, the mst advanced coding and billing software in the market, for transparency, analytics and clinical intelligence.
Palliative Care: Developing a Continuum of Care
This podcast is brought to you by HealthRev Partners. Grow your agency and expand your mission with a high powered revenue cycle management partner. Powered by Velocity, the most advanced coding and billing software in the market, for transparency, analytics and clinical intelligence.
Join Amy Rose from Axxess as she talks with Michael Greenlee and Hannah Vale :
Amy Rose is the director of the palliative care solutions for Axxess, responsible for providing strategic direction and delivery of Axxess Palliative Care, the first standalone palliative software solution. She previously served as chief operating officer for Sangre de Cristo Community Care, overseeing the acquisition of three home health organizations and creating urban and rural palliative practices in inpatient, home care and clinical settings.
What is palliative care?
· Palliative care is not hospice care
· There is no one “right way” to do palliative care
· Differentiating inpatient palliative care from community-based palliative care
· Palliative care can increase referrals to other service lines.
Who benefits from receiving palliative care?
How do patients typically pay for palliative care?
How can palliative care be a profitable service line to add to your agency?
What are some operational indicators to know if palliative care is the right service line to add?
What are the professional benefits of working in palliative care?
How is palliative care an effective conduit to an agency being agile?
Why is Axxess leaning heavily on the idea of being agile right now?
Links:
AGILE:
Axxess: https://www.axxess.com/
https://www.linkedin.com/company/axxess-consult/
Automating Documentation Management in the Home Health, Hospice and Palliative Care Industry with Worldview Ltd.
What is document management and how does it apply to the post acute setting?
What processes are impacted and what are the typical results of an investment in this kind of technology?
Join your hosts, Michael Greenlee and Hannah Vale as they talk with Jared Robey from Worldview Ltd. about how automation is creating more efficient work flows in the home health, hospice and palliative spaces.
Learn more about Worldview Ltd. :
Website – www.worldviewltd.com
LinkedIn – https://www.linkedin.com/company/worldviewltd
Twitter – https://twitter.com/WorldViewLtd
Facebook – https://www.facebook.com/WorldViewLTD
Home Health Revealed is sponsored by HealthRev Partners, Grow your agency and expand your mission with a high power revenue cycle management partner.
Preparing for OASIS-E with Team Select Home Care
With OASIS E changes and Value Based Purchasing coming in January 2023, what are agencies doing to prepare?
Join Michael Greenlee and Hannah Vale as they talk with Jeanne Coy, Clinical Concierge at Team Select Home Care, about what they are doing to prepare their agency for upcoming changes.
What types of trainings are they providing to their clinicians and other staff members?
How are expectations for weekly/monthly productivity being adjusted as they account for the learning curve?
What benchmarks are being used to analyze effectiveness or deficiencies?
What on-going supports or resources will be provided to clinicians?
And maybe most importantly to Team Select- how is the morale of the clinicians being protected?
Access FREE OASIS-E Trainings HERE
Learn more about Velocity- the analytic platform that is providing agencies the data they need to make informed decisions.
This podcast is hosted by HealthRev Partners. The high-powered revenue cycle management partner you can trust.
Choosing the Right Gateway | How Waystar Has Transformed the Post-acute Market
In this podcast, Michael Greenlee and Hannah Vale talk with Tim Dawson of Waystar to learn more about Waystar’s industry leading healthcare payments analytics and business intelligence tools that can really transform the way an agency can do business by boosting efficiency and driving performance.
Get answers to questions:
What is a clearinghouse or gateway and how does it work with an EMR?
What are the benefits of choosing a clearinghouse separate from your medical records system?
What are some of the challenges with payor set-ups and how are agencies meeting those challenges?
When Waystar acquired esolutions, it became the first technology to unite government and commercial payments onto a single payment platform, bringing immense value to providers. How is this system optimizing the revenue cycle?
Bio: Tim Dawson is responsible for driving new business development at Waystar. With multiple years of experience selling cloud-based revenue cycle technology, he specializes in the post-acute market, helping skilled nursing and home health and hospice facilities realize their financial goals.
Ready or Not! OASIS-E is Coming!
Ready or Not! OASIS-E is Coming! This is a short bonus episode to give you some resources and tools for the upcoming changes to OASIS-E.
Find up to date information at our website:
https://healthrevpartners.com/oasis-e/
Looking for an easy to use cheat sheet? Here is our easy to use Crosswalk:
https://healthrevpartners.com/wp-content/uploads/2022/09/OE-Crosswalk.pdf
FREE Trainings can be found at this link:
https://healthrevpartners.com/oasis-e/
Facebook Forum to interact with our VP of Education and Development, Anna Powers and our VP of Coding and OASIS Review, Jessica Cook as well as others in the Home Health industry:
https://www.facebook.com/groups/1527350537702362
The following trainings can be purchased at:
https://healthrevpartners.com/shop/
Webinar 1. Cognitive and Mood Assessment Presentation
Gain an understanding of the official guidance related to the following new/modified OASIS items:
1. Brief Interview of Mental Status (BIMS) C0100-C0500
2. Signs and Symptoms of Delirium C1310
3. Mood Interview (PHQ-2 to9) D0150-D0160
4. Notable Change to Existing Item M2102F
Webinar 2. Social Determinants of Health and Transfer of Health Information
Gain an understanding of the official guidance related to the following new/updated OASIS items:
1. Administrative Items A1005-A1250
2. Transfer of Health Information A2120-A2124
3. Health Literacy, Vision and Hearing B0200-B1300
4. Social Isolation D0700
5. Notable Change to Existing OASIS Item M2401
Webinar 3. Health Conditions, Standard Assessment, and Special Treatments
Gain an understanding of the official guidance related to the following new/modified OASIS items:
1. Pain assessment J0510-J0530
2. Nutrition K0520
3. High Risk Drug Classes and Indications N0415
4. Special Treatment, Programs and Procedures O0110
5. Notable change to Existing OASIS Item GG items
Velocity is our analytic platform. Learn more about Velocity:
https://healthrevpartners.com/velocity/
You can reach our team by emailing connect@healthrevpartners.com
Debunking Sales Myths | What’s true and what’s not?
In this podcast episode, Michael Greenlee and Hannah Vale take on the top 10 sales myths:
Myth #1- Sales are all about the money
Myth #2- The best products always win
Myth #3- Bigger is better
Myth #4- Pricing timelines “I can get you this price if you sign today”
Myth #5- Sharing competitors
Myth #6- The agreement can’t be changed
Myth #7- Data showing results
Myth #8- References tell the story
Myth #9- Using your software vendor for billing and coding is the best option
Myth #10- They are all the same
Home Health Revealed is sponsored by HealthRev Partners
Diversifying Service Lines with Rich Berner of Complia Health
This podcast is brought to you by HealthRev Partners– Grow and expand your agency with a high powered revenue cycle management partner.
Join hosts, Michael Greenlee and Hannah Vale as they sit down with Rich Berner to answer questions about the future of home health and hospice.
What type of growth strategies should be considered?
How do agencies need to incorporate technology strategies?
If putting a growth and technology strategy in place, should agencies consider a RCM partner?
What is the number one criteria agency buyers are seeking?
Rich Berner serves as a board member and Chief Executive Officer of Complia Health – a leading provider of EMR solutions, technology, and services for pre- and post-acute care agencies. As CEO, he guides the company’s direction to help their clients improve the quality of life and healthcare experience of the populations they manage, while fulfilling the company’s purpose of connecting administrators, caregivers, consumers, and their families on the consumers’ terms.
With over 25 years across business-to-business and business-to-consumer industries in established and emerging markets, Rich previously served as CEO of MDLive; President for Allscripts’ International & Acute division including Allscripts’ Sunrise EMR; and in various leadership roles with Caradigm, a Microsoft/GE joint venture; Cerner Corporation; FreeDrive; Tellabs; the U.S. Army Corps of Engineers; and others.
Rich graduated as an Evans Scholar from the University of Illinois with a Bachelor of Science in Teaching of Computer Science.