In this episode, we welcome Nina Del Grande, Director of Quality- Home Health at Addus HomeCare, for an insightful discussion on why quality is the hearbeat of home health.

Nina brings her deep passion for quality to this conversation, showing how it influences everything from star ratings to documentation to the level of care delivered. Together, we dive into the important connection between the actual patient and the “paper patient”, providing exceptional patient-facing care while maintaining compliance, how targeted education can strengthen both clinical outcomes and documentation, the impact of of quality on reimbursement, reputation, and clinician confidence, and practical strategies for leaders and clinicians to align care delivery with documentation requirements.