This Alliance conference episode wastes no time in diving in to what defines excellence in hospice and palliative care. Co-hosted with Jess Chew from Trella Health, Hannah Vale welcomes Natalie McNeal, Director of Hospice and In Home Palliative Care for Northeast Georgia Health System, Board Chair for the Georgia Hospice and Palliative Care Organization, and Education Chair for Alliance for Care at Home. Natalie shares practical insights on navigating accreditation, maintaining compliance and WHY is matters, and keeping person-centered care at the heart of every process. With a focus on doing the right things the right way, this thoughtful conversation blends compassion, leadership, heart, and a hometown connection in all the right ways.