What should home health agencies look for when they choose software and AI tools for clinicians in the field? An agency owner and a nurse practitioner who runs his Northern Virginia agency discuss it in a conversation recorded live at the Alliance conference in Washington, DC.
On this episode of Home Health Revealed, Arsen Kazaryan, owner of West Coast Valley Home Health, East Coast Valley Home Health, and the home health software company CuraSoft, joins Liana, a nurse practitioner who is CEO, administrator, and director of nursing at East Coast Valley Home Health.
Why does patient education work better at home? Liana compares hospital and home care. In the hospital, patients are anxious and short on sleep. At home they are in their comfort zone, and clinicians have time over several visits to teach, for example, diabetes care, and to help keep patients out of the hospital.
Why does trust matter so much? Home health clinicians work in the patient’s own space, and referral sources need to know the agency will do the right thing.
How should agencies evaluate technology? Arsen’s answer is simplicity for field staff. Many clinicians work per diem across several agencies and several systems, so tools in the field should be easy to pick up. Office teams can handle more complex features. Liana sees AI as a way to cut down on documentation so clinicians can focus on the patient, and she stresses that clinicians still have to review its output and use their own critical thinking.
In this episode:
- Hospital vs. home health: where patient education sticks
- Trust with patients and referral sources
- All-in-one systems vs. add-on apps
- Making field documentation simple for nurses and therapists
- Where AI helps clinicians, and where clinical judgment has to lead
Guests:
- Arsen Kazaryan: owner, West Coast Valley Home Health, East Coast Valley Home Health, and CuraSoft (curasoft.org, per the guest)
- Liana, NP: CEO, administrator, and director of nursing, East Coast Valley Home Health (Northern Virginia)
Timestamps:
00:00 Intro: Home Health Revealed
00:20 Meet Arsen Kazaryan and Liana of East Coast Valley Home Health
02:33 Hospital vs. home health: teaching patients where they live
06:20 Building trust with patients and referral sources
07:33 At the Alliance, and looking ahead to Seattle
08:15 Why CuraSoft was built as an all-in-one system
10:55 A nurse practitioner’s view of documentation in home health
14:45 Serving Northern Virginia
15:05 How should agencies evaluate AI and software?
16:30 Keep it simple for field nurses
17:50 One tool vs. extra apps
19:40 AI as a helper, not a substitute for clinical judgment
20:50 Where the technology is going
22:35 Keep critical thinking, plus wrap-up
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