How does a family-owned home health agency keep its clinicians, use its data, and stay transparent from leadership to the field? Two RN administrators from Capitol Home Health in Texas talk it through, recorded live at Alliance 2026 in Washington, DC.
On this episode of Home Health Revealed, Amanda Kiss, RN, administrator of Capitol Home Health’s Austin agency, and Angela Campos, RN, administrator of its San Antonio branch, describe how a family-owned agency picks the right technology and keeps its clinicians engaged.
How do they choose among AI tools and platforms? They look ahead before their clinicians ask, run interoffice polls, and use daily standups so the team buys in before a change.
How does data support transparency? Clinical supervisors run outcome reports constantly. QAPI is reviewed in real time rather than “put on the back burner,” and the results are presented to the governing board and then to clinicians.
How do they keep clinicians? They review every patient survey, recognize clinicians by name in weekly case conferences and the monthly newsletter, and stay open to feedback because, as one guest puts it, “healthcare is a thankless job.”
In this episode:
- Choosing AI and software without losing sight of patient care
- Transparency from owners to administrators to clinicians
- Using QAPI and CMS reports as a live tool
- Recognizing clinicians through patient surveys and reviews
- Leadership takeaways: what to start, stop, and continue
- Questions about the moratorium and the Review Choice Demonstration
Guests:
- Amanda Kiss, RN: administrator for Capitol Home Health’s Austin, Texas agency, with a branch in Temple, Texas
- Angela Campos, RN: administrator for Capitol Home Health’s San Antonio branch
- Capitol Home Health on LinkedIn: https://www.linkedin.com/company/capitol-home-health/
Timestamps:
00:00 Intro: Home Health Revealed
00:20 Meet Amanda Kiss & Angela Campos of Capitol Home Health
00:56 Choosing AI and platforms while protecting patient care
03:00 Low turnover and staying ahead of clinicians’ needs
04:56 Transparency from owners to the field
06:01 How data and QAPI drive transparency
07:48 Sharing QAPI results with clinicians
10:02 Reviewing every patient survey and recognizing clinicians
11:33 Conference takeaways: start, stop, continue
14:45 The moratorium and Review Choice Demonstration
15:43 Seeing the industry face to face
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