“It’s amazing and rare that a company like HealthRev Partners treats a small customer with the same appreciation and diligence as a large customer. I shouldn’t even say customer because we’re treated more like a partner. This is a breath of fresh air. In our over 18 years of business, I haven’t seen this type of thoughtful support. Someone finally gets it! When you work together and your customer succeeds, then everybody wins.” -Brian Boon, General Manager
For nearly 20 years, Unity Home Health has served the Texoma community. They’re a preferred provider of Choctaw. After several years of working with a vendor for coding and billing, they grew unhappy. They felt like just a number. They experienced poor communication with very little guidance and support. And, they found that they were overpaying for inconsistent and unreliable results. Ultimately, they didn’t see the return on investment that they were promised.
As a result, they decided to find a new partner to manage their revenue cycle. They wanted a partner that made customer satisfaction its top priority, regardless of size. In addition, they wanted a partner that would drive higher accuracy and faster processing of claims. That led them to HealthRev Partners.
Unity Home Health is impressed by our commitment to customer satisfaction and support. Our personalized approach ensures that they’re more than “just a number” and that they get what they need. At the beginning, we gained a clear understanding of what they needed to be successful. Then we designed a detailed plan to get them there. Today, we consistently deliver on the plan.
Additionally, they’re impressed with Velocity, our technology built around best practices and published guidelines. With Velocity, they’re confident that every claim is appropriate and error-free. Equally important, they value Velocity’s reporting which allows them to easily monitor claims and payments in real time. With Velocity and through our partnership, they gain key information and guidance to plan for the future.
About Unity Home Health
Unity Home Health is veteran, locally owned and operated agency. Unity has served the Texoma community for more than 20 years, and is a preferred provider of Choctaw. You can count on Unity for compassionate, quality care.