When looking at RCM vendors, one important question to ask is whether or not they complete internal audits on the staff that will be handling your coding and billing. If they do conduct audits, you should ask them how often they’re performed. Why are internal audits important?
They ensure that the team managing your coding and billing consistently meet standards.
They ensure that your coding and billing are compliant and accurate.
Ask for proof that audits are being conducted. If you’re not regularly given updates, you might want to consider another RCM vendor.
Watch this video to learn more from Michael Greenlee, Founder and CEO, about the value of internal audits and why it’s important to ask potential (and current) RCM vendors if they regularly conduct them.